Frequently asked questions
Answers written plainly. If yours is not here, the form is at the bottom of the page and a person replies.
General
What is Datalogia?
Datalogia is a personal data protection service. We find your data exposed online, and we request its removal wherever that is possible.
How does the scan work?
The scan queries up to 34 sources in parallel, from leak archives to threat intelligence databases. How many are used depends on the information you enter and the depth you choose. You get a report source by source.
Is my data safe with Datalogia?
We never resell your information. For the scan, the identifiers you enter are sent to the sources we query, with nothing from your account, and some of those sources are based outside the European Union. Our subprocessors (hosting, error tracking, payment, email) are listed in our privacy policy, and traffic with the site is encrypted over HTTPS.
Subscriptions
Can I change my plan?
You can upgrade or downgrade your subscription from your dashboard. The change takes effect at the end of your current subscription period: you keep your current access until the next renewal date.
How do I cancel my subscription?
You cancel from your profile, with the "Manage subscription" button, without notice. For the annual plan, paid upfront for 12 months, cancelling stops the renewal.
Is there a minimum commitment?
Not on the monthly plan: you pay month by month and cancel whenever you want. The annual plan is paid upfront for 12 months, then renews unless you cancel before it ends.
Which payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express) and cryptocurrencies (Bitcoin, Ethereum, USDC and others) through our secure payment interface. Businesses that want to pay by bank transfer can contact us at contact@datalogia.io: we draw up a quote and send the bank details on request.
Removal
How long does a removal request take?
Each request is reviewed by a person before it goes out. The law then gives the source one month to reply, and actual delays range from a few days to several weeks.
What happens if data reappears?
Every item under watch is checked again every week. If it shows up in a new source, you get an alert in your account. Data from a breach cannot be taken down: the alert is there so you can change what needs changing. Removal letters are ordered from the "Removal" tab of a scan.
Can you get everything removed?
No. We ask for the removal of what can be removed, at data brokers and on websites. Data from a breach cannot be taken down: we alert you so you can change what needs changing. Elsewhere too, the outcome depends on each source: some do not cooperate or are out of jurisdiction.
Enterprise
How does an enterprise audit work?
After a first conversation to understand your organisation and what is at stake for you, we run a full scan of your exposure surfaces. The time needed depends on the size of your company and the number of staff to analyse, but in every case we can give you, within 72 hours, a first overall assessment and a clear action plan of what we can do for you. Contact us at contact@datalogia.io to get started.
Do you offer annual contracts?
Yes, we offer annual contracts with preferential rates for businesses. Contact us for a personalised quote.
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